Subscription Refund Policy

Thank you for choosing our platform for your clinical learning and exam preparation. While we strive to provide high-quality, evidence-based study notes for GPs and candidates, we understand that our resources may not always perfectly align with your specific study needs.

1. Timeframe for Refund Requests

Refunds for subscription fees can be claimed strictly within 3 days of your initial subscription activation. Requests submitted after this 3-day window will not be eligible for a refund.

2. How to Request a Refund

To initiate a refund for your medical subscription, please follow these steps:

• Visit our Contact Us page.
• Submit a formal refund request, including your registered account email and subscription receipt number.
• You must provide a brief reason for the refund. This feedback is mandatory as it helps us continually improve our medical content and platform features for the medical community.

3. Refund Processing and Deductions

Once your subscription refund request is received and approved, the following terms apply:

• Service Charge: A 10% service charge will be deducted from your total approved refund amount to cover payment processing and administrative onboarding fees.
• Reimbursement: The remaining balance will be reimbursed directly to your provided bank account within 5 days of the refund approval.